Hey! Has anyone else been experiencing white screens? Tried clearing cache and using different devices and I can’t schedule an eBlast. Tried to click on the support tab and got a white screen, too. Any advice?
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Hi
So sorry to hear of the inconvenience you’re experiencing, I’d love to help!
Great job troubleshooting so far in excluding the possibilities that clearing your cookies/cache and using different devices could solve the issue! I’d also suggest these additional troubleshooting steps:
- Logged out and back into your Klaviyo account
- Double checking that your ad blockers, anti-viral softwares, or network filters/firewalls aren’t preventing these pages to load
- Ensuring that the browser you are using is up to date
- Try logging in via an Incognito Window
Finally, I’d also suggest taking a look at other users who have had a similar issue, yet had their issues solved.
EDIT: This was a temporary bug and was addressed with our team and fixed!
Hope this helps!
-Taylor
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