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Hello - I’ve read all the documentation, added and removed the email address but I cannot seem to trigger an new opt in for email notifications for my client’s main email address - which is also the email address used for his klaviyo account. It remains greyed out and he is NOT receiving notifications.
123reg are the email host
Any ideas?
Best answer by gordonlangley
View original
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Hi There
Thanks for sharing your question with us!
If you have your double opt-in turned on for your list, and you have tried to receive an opt-in message multiple tries with the same email, it might be that you are triggering an IP block. This can activate if you sign up through the same form multiple times from the same IP within a short amount of time. It’s a process that happens to prevent email blasting from a spam bot or malignant source.
I would recommend whitelisting our User-Agent “Klaviyo/1.0”. This documentation will walk your through the process even though it’s a Magento document the principle still applies.
Finally, I’d check out these additional Community posts that have faced the same issue.
Thanks for participating in the Community!
-Taylor
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Hello
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