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Back in Stock flow report not collecting emails

  • March 20, 2023
  • 5 replies
  • 150 views
M
Contributor I
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Hey there,

I’ve followed the article (https://help.klaviyo.com/hc/en-us/articles/360001895651-Install-Back-in-Stock-in-for-Shopify) and inserted the snippet code in Shopify successfully.

I’ve also followed this article to build a back in stock flow on Klaviyo (https://help.klaviyo.com/hc/en-us/articles/115003872251-How-to-build-a-back-in-stock-flow) however I learnt that the emails aren’t syncing to the flow / back in stock report.

I do however get an email once someone has signed up to get notified. How can I merge them so the whole process is seamless? Please help!

 

Extra info:

Shopify theme: Purchased, not free.

“Back in Stock” appears only for the products that have no inventory.

 

Thanks!

 

Best answer by moodcaps

Hey @moodcaps 

Jumping in to help! While not shown on the back in stock reports page, you can export a CSV file of all currently queued back in stock subscribers. Then once the items are back in stick according to your settings profiles will move through the flow as intended.

Hope this helps!

Thanks @stephen.trumble think that might just do the trick!

5 replies

T
Expert Problem Solver I
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  • Tonio
  • Expert Problem Solver I
  • 33 replies
  • March 20, 2023

Please checkout this thread, looks like a similar problem you mentioned.

M
Contributor I
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  • moodcaps
  • Author
  • Contributor I
  • 2 replies
  • March 20, 2023

Hey @Tonio 

 

Thanks for sharing but it’s not available in that post.

My issue is that when I click into the “View Back in Stock Product Request Report.” There are no names in there even though I’ve subscribed a few in there.

 

stephen.trumble
Forum|alt.badge.img+60
  • stephen.trumble
  • Klaviyo Alum
  • 1515 replies
  • March 28, 2023

Hey @moodcaps 

Jumping in to help! While not shown on the back in stock reports page, you can export a CSV file of all currently queued back in stock subscribers. Then once the items are back in stick according to your settings profiles will move through the flow as intended.

Hope this helps!

-Stephen
M
Contributor I
Forum|alt.badge.img+2
  • moodcaps
  • Author
  • Contributor I
  • 2 replies
  • Answer
  • March 29, 2023

Hey @moodcaps 

Jumping in to help! While not shown on the back in stock reports page, you can export a CSV file of all currently queued back in stock subscribers. Then once the items are back in stick according to your settings profiles will move through the flow as intended.

Hope this helps!

Thanks @stephen.trumble think that might just do the trick!

shopifyexpert
Contributor IV
Forum|alt.badge.img+2
  • shopifyexpert
  • Contributor IV
  • 7 replies
  • April 10, 2023

Thanks for sharing…I was facing the same issue. It helped me in my Shopify multivendor project.


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