I need advice on integrating WooCommerce shipment Tracking information

  • 5 August 2022
  • 4 replies

Badge +1

Nine months ago another member asked this question and got a “we don’t take this information in klaviyo from WooCommerce”. That was nine months ago.

So here are a few questions that I would appriciate answers to;

  • Would it be so hard for Klaviyo to provide this ‘out of the box’?
  • Is there a commercial or technical reason that the tracking number is not available in Klaviyo?
  • Is there a justifiable reason why it took me nearly two weeks of searching the Klaviyo website, community and tech support to find out what MUST be common knowledge?
  • Why does Klaviyo recommend using paid for (monthly!) platforms AfterShip or ShopWired to enable the passing of this data to Klaviyo, when the information is already in WooCommerce?

Best answer by Eamonn 11 August 2022, 18:05

View original

4 replies

Userlevel 7
Badge +53

Hi @Eamonn,

Thanks for sharing this question with us.

 My colleague @David To recently replied to your post addressing the topic below:

Please have a look there for an update on this. Thanks for being a community member.

Badge +1

Hi Dov, 


Your answer to my question above is inexplicable. Did you actually read my post?


Your suggestion is that I read the very same community answer that I quoted ​!


Can you please please reread my post and, if possible, answer the questions that I have asked? 

Userlevel 7
Badge +53

Hi @Eamonn,

Thanks for your follow-up reply.

I did read your post and I intentionally linked you back to your original post because my colleague had replied to your follow-up questions in that same thread. This was the reason why I re-directed you back to that thread. Beyond his reply, I do not have any further information to communicate on the topic. I hope that helps clear things up.

Thanks for being a community member.

Badge +1

Or in other words, Klaviyo cannot ingest tracking data from woocommerce…….


Given the total run around that I have got from Klaviyo on the matter of tracking numbers I probably will not be a ‘community member’ much longer, never mind a paying customer.