Partially Fulfilled or Cancelled orders

Question

Hi,I’m investigating implementing Klaviyo for a client on a custom ecommerce platform that doesn’t have a Klaviyo plugin. Our client would like to be able to send Fulfilled and Cancelled order emails, as per https://developers.klaviyo.com/en/v1-2/docs/guide-to-integrating-a-platform-without-a-pre-built-klaviyo-integration#cancelled-order-example and 	https://developers.klaviyo.com/en/v1-2/docs/guide-to-integrating-a-platform-without-a-pre-built-klaviyo-integration#cancelled-order-exampleHowever an order may be partially fulfilled, or partially cancelled. For Cancelled orders the documentation statesYou can also include which items were and weren’t cancelled in the event payload, in case the order is only partially cancelled.However I can’t find an example of how to do this.Can anyone advise on how to submit data for partially fulfilled and partially cancelled orders please?Many thanks,Neil

alex.hong · Accepted Answer

Hi @neilrl_PN,Welcome to the Community.The process to send the event data to Klaviyo is the same, you would need to use the Track APIbut you would need to create different metrics, one for Cancelled Order (entire order) and one for Partially Cancelled Order/Cancelled Product. You can of course name these metrics as you like.In the payload of each metric you would send different data, for the Cancelled Order metric you'll send the entire order information, where as for the Partially Cancelled Order/Cancelled Product, you would include the details of the product the user cancelled from the order only.Please use our documentation for reference:https://www.klaviyo.com/docs/http-apiHope that helped,Alex

M. Sohaib · Answer

@neilrl_PNHi ! I saw your Post regarding Partially Cancelled Order. Like as you I’m also trying too Integrate a non pre builtIntegration klaviyo ecomm Platfom. I Need your help for this task.Can we talk directly directly on Email, Call or Whatsapp.Thank you

Partially Fulfilled or Cancelled orders

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