I’ve submitted three tickets on Klaviyo support but heard nothing back. This is atypical, I usually hear within an hour or two but the oldest ticket is over 12 hours old.
Starting early this AM my curl calls to Track and Idenfiy API started failing/returning 0. We made no code changes to these systems for weeks. We log all failed calls and I’ve validated that all the JSON is accurate for these calls. These failures lasted for a few hours before returning to normal operation. System hiccup, I assumed, though there were no system status updates that I saw.
Unfortunately these errors started popping up again about 30 minutes ago. All my track and identify API calls are returning 0, and all logged JSON is accurate.
Is anyone else having these problems? Is klaviyo having issues they aren’t reporting? Is there some other cause of these seemingly random failure times?