toastNotification.errorMessages.fcm_unspecified_error when sending an Android notification

@Brian Turcotte any update here? Would you need anything else from my side to help you investigate the issue?

Hi @jsaleniuk ! This issue could be due to a variety of issues, so it’s hard to tell without more information. However, I can try to point you in the right direction.

1. Can you confirm that you’ve uploaded the correct file for the google service account key and that it has all of the right permissions? This guide should walk you through all of the necessary steps to ensure your key has the right permissions and you’re uploading the right file.
2. Can you confirm that the token is linked to a profile in Klaviyo? If not, the send will fail.
3. Is the token that you’re using for the same version of your app for which uploaded credentials in Klaviyo? Some people have run into issues when they try to use a token from a test version of an app but have their production credentials in Klaviyo. Look at the sender ID mismatch error here for more context.
4. This error looks like it’s happening when you send a preview notification. Have you tried sending an actual campaign to a this device? If it fails when you do, you can look under Recipient Activity > Skipped for the campaign, and you should be able to see more details for the most common errors. Some errors are bucketed under a generic “unable to send” message, so let us know if you still can’t see any more information.

I hope that helps!

Thanks,

Mark