Hey Klaviyo Community,
For our emails we use a background image, and a custom font.
We installed a fallback font, and the emails look great and readable on our own devices.
Here's how it looks when I preview on Klaviyo:
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/b2928c1c-57bb-4599-873b-03af2a9ef332.png)
Here's how it looks on my phone (android G-mail):
As you can see, the fallback font is used, and the text color is black.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/1b413131-3a3c-4211-8504-14a42bdf8075.png)
But some of our customers responded, and let us know that their email shows up like this in their inbox (also gmail, and also android)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/dd87e08b-9fba-4bd4-b9a5-6499eea3aa0d.jpg)
My question is obviously, how do I fix this?
How do I ensure the fallback font appears black for everyone on my list?
Thanks!
Best answer by stephen.trumble
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