Hello, I set two formats for mobile and pc version. When I preview the mobile version, it is very normal. But when I send the test and open using my mobile, it shows pc version. Could you please tell me why this happens? Thanks
(the first picture is when I preview while the second is the exact email I opened with mobile
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/c2c0d44c-67f7-4faa-88f0-2d3fa10899d9.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/9567ba4f-405a-4315-9ee7-2445ae5e55fd.png)
Best answer by jocelyn8
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