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Custom Shopify URL

  • 28 November 2023
  • 3 replies
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{{ event.extra.order_status_url|default:'' }} Variable brings up a URL that has the format  2002faq.myshopify.com. What do I need to do to get that URL to show the proper store name line store.bmw2002faq.com.  I already have this set in the Settings → Organization → Website URL

 

Thank you,

Steve 

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Best answer by KatherineB 29 November 2023, 15:32

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Userlevel 6
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Without seeing further into your account I think it would be best to contact support to figure out why it’s not redirecting properly. Do you use a custom checkout or third-party checkout apps? Perhaps that could be a reason as well. 

Katherine

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Katherine,

Thank you for the reply. This specific URL does not redirect.  All others do, but the Order Status does not. I do not know why.

steve 

Userlevel 6
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Hi @2002faq thanks for posting in the Klaviyo Community! 

Usually triggered events like this will post to your native Shopify URL, but it should redirect to your proper store website address. Did you try sending the email to yourself as a preview and opening it to check the URL? 

Katherine

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