Cyrillic data gets encoded on 'Place Order' event

  • 12 August 2021
  • 2 replies

Badge +2

Hello guys,

I feel like I am loosing my mind or somebody is joking with me…

I am trying to send tracking data with the front-end API and everything (I’ve tried ‘View Product’, ‘Started Checkout’, ‘Active on Site’, ‘Added to Cart’) BUT ‘Placed Order’ is recieved OK.
ONLY Placed Order gets incorrectly decoded (it seems) because instead of Categories: Електроника, Лаптопи
I get "Categories": ["\u0415\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u0438\u043a\u0430", "\u041b\u0430\u043f\u0442\u043e\u043f\u0438"],
customer_properties: {"$email": "………", "$first_name": "\u0414\u0438\u043c\u0438\u0442\u044a\u0440", "$last_name": "\u0413\u043e\u0441\u043f\u043e\u0434\u0438\u043d\u043e\u0432",….]

I have tried encoding it in Windows-1251, UTF-8, tried JSON_UNESCAPED_UNICODE when I json_encode it in the backed - same result. I am using the same code in all the places but I get different result at the I going crazy?

And it is ONLY for ‘Placed Order’ it seems…
Anybody got that problem, is anybody else using Klaviyo with Cyrillic data?
The JSON object looks perfect before I send it...I feel like it breaks it after the base64 an url encoding and decoding and it gets decoded incorrectly in the end...

Thanks in advance!


Best answer by sapabg 12 August 2021, 16:04

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2 replies

Badge +2

Yeah…as I thought - apparently I am crazy…
It seems that everything is good in the hood it is just displayed wrong in the admin panel... shows it as jubberish but when I click on Activity Details
(the time passed since the event) it is perfectly good!

Userlevel 7
Badge +60

Hey @sapabg,

Happens to the best of us! 

I’m sure your observation will help other future Community members who may be experiencing the same thing you are!

Thanks for being a part of the Klaviyo Community! Have a great day!