We use Klaviyo sign-up forms on our blog articles only. Klaviyo is slowing down page load times on all pages, even though it should only be running on blog pages.
How can I turn off Klaviyo tracking for all pages other than blog pages? I can’t find any Klaviyo code snippets in my Shopify store, and I’ve already set Klaviyo to only run on blog pages in the newsletter settings.
Screenshot below from Lighthouse shows Klaviyo blocking main thread work on a non-blog page.
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Hi there!
With our native integration with Shopify we will automatically add web tracking to your entire site if you check the box within the integration settings page. If you have concerns about the load time of your site you can choose to manually install the snippet for just certain pages on your site. You can do this following the instructions here.
Let me know if this helps and thanks again for visiting the Community!
Kelsey
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Could your team possibly just delete that account entirely (associated with calloway@illuminatelabs.io)? That would probably be the most efficient way to solve this problem.
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Got it. Thank you for your reply. So I’m guessing I should first turn off this button in integration settings: Automatically add Klaviyo onsite javascript (recommended)
Then to set the script to only run on blog articles, would this conditional statement work:
{% if template contains "blog" or "article" %}
<script type="text/javascript" async
src="https://static.klaviyo.com/onsite/js/klaviyo.js?company_id=NjDyPw "></script>
{% endif %}
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Hi there,
If you wanted to exclude the Klaviyo tracking from specific pages on your Shopify site you would uncheck the box within the integration settings, and manually apply the code to the pages where you would like Klaviyo web tracking to run.
That code snippet should work and only apply the Klaviyo web tracking to your blog pages.
Let me know if that helps clarify!
Kelsey
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It didn’t work. Klaviyo is still running on all pages (as you can confirm by running Lighthouse on any non-blog page of our site).
Is there a period of time that integration settings take to process on Klaviyo’s backend?
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Hi
Another area I’d recommend checking is to see if you have a duplicate account that would add extra javascript to your theme. If you’ve previously created a duplicate account with a .io email (instead of .org), you would need to log in to uncheck the option to inject javascript within the Shopify app of the duplicate account, and then update the integration. You should also disable that Shopify integration after you’ve completed this step.
Hope that's helpful and resolves the issue with your page load times!
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Hey
Could you clarify a bit more on what you mean when you say you can’t update the integration because you didn’t finishing onboarding?
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Also I just ran my site through Lighthouse and Klaviyo is still blocking main thread work. Do you know if there’s a processing delay between when an integration is deleted on your site and when that change is actually made on Shopify?
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Hi
We went ahead and deleted the script tag that included your duplicate company id (.io). It sounds like you disabled the Shopify integration before unchecking the box that automatically injects the javascript to your theme and clicking “Update”. You should be all set with this now!
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However it’s still running on all our pages. How can we solve this?
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Hi
Thank you so much, and I hope you and yours had a fantastic holiday.
-Cass.
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I think it is working perfectly fine now.
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