Conditional split by country not working as expected

  • 12 January 2023
  • 1 reply

Badge +1


I would like to split the profiles entering in my flow based on country. Unfortunately many of the profiles from a branch (India) falls into the other branch (Rest of the world). Any idea why?


I tried to use as split configuration:

Propreties about someone > country > equals > India


Propreties about someone > country > is in > India

But so far no luck, profiles from India still goes in the wrong branch.

Thanks for any help!



Best answer by Taylor Tarpley 13 January 2023, 04:27

View original

1 reply

Userlevel 7
Badge +60

Hi @bobject,


Thanks for sharing your question with Community! 


Yes, your original flow filter $country > equals > india is the one I advise to stick with and should be filtering the profiles accordingly. However, it should be noted that the $country property is based on an estimated location based on IP geolocation.  The location is an estimation however and not concrete if the user hasn’t completed a purchase and their actual billing address hasn’t been sent to Klaviyo yet. 


If you notice that there are a handful of profiles that have the $country property set as India, yet there are still going down the ‘NO’ path, I would reach out to our amazing support team who might be able investigate this anomaly deeper. 


Thanks for participating in the Community!