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Conditional split by country not working as expected

  • 12 January 2023
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Hi!

I would like to split the profiles entering in my flow based on country. Unfortunately many of the profiles from a branch (India) falls into the other branch (Rest of the world). Any idea why?

 

I tried to use as split configuration:

Propreties about someone > country > equals > India

and

Propreties about someone > country > is in > India

But so far no luck, profiles from India still goes in the wrong branch.

Thanks for any help!

 

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Best answer by Taylor Tarpley 13 January 2023, 04:27

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Hi @bobject,

 

Thanks for sharing your question with Community! 

 

Yes, your original flow filter $country > equals > india is the one I advise to stick with and should be filtering the profiles accordingly. However, it should be noted that the $country property is based on an estimated location based on IP geolocation.  The location is an estimation however and not concrete if the user hasn’t completed a purchase and their actual billing address hasn’t been sent to Klaviyo yet. 

 

If you notice that there are a handful of profiles that have the $country property set as India, yet there are still going down the ‘NO’ path, I would reach out to our amazing support team who might be able investigate this anomaly deeper. 

 

Thanks for participating in the Community!

-Taylor 

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