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Exchange ID for Profile ID endpoint always returns 500Internal Server Error

  • 17 March 2022
  • 1 reply
  • 252 views

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Here is the endpoint details:
https://developers.klaviyo.com/en/reference/exchange

I have added the api key and exchange id (I have copied it from the email link ?_kx=….) as well.

In response, I receive internal api error and the message is something like this:

"message": "An internal API server error occurred. Please contact notifications@klaviyo.com."

Can someone please let me know the possible issue?
Thank you in advance 

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Best answer by Dov 21 March 2022, 14:37

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Userlevel 7
Badge +61

Hi @raheemdawar,

Thank you so much for sharing this with us.

It’s come to my attention that one of our engineers was able to remedy this for you.

For anyone else following along, if you notice an “%” sign in your exchange ID, we suggest running your exchange ID through a URL decoder and using the updated exchange ID in your API request.

Thanks for being a member of our community. 

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