We have a 2022 collection launch today and I am wanting to create both a new segment for those who order our 2022 products, AND have a specified abandoned cart/ post purchase flow for those ordering these products. SO my thoughts were to create a new collection and add the relevant products, both in Klaviyo and Shopify. And the collection shows under catalogs in Klaviyo and products in Shopify. So my collection is ready and okay.
However, when trying to segment based on ordering products where collections equals …. my newly created collection doesn't show up? So I can't segment..
Is there something I need to do? I created the collection early this morning so it has been many hours since it was created if that matters..
Best answer by Julia.LiMarziView original