Profiles meeting segment condition but not entering it.

  • 31 March 2022
  • 1 reply

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Hey, I can’t figure out why profiles that meet segment criterias won’t join the segment. I created a segment with a definition “Shopify Tags contains myTagName”, but when new customers with this tag subscribe on shopify, they don’t go into my segment. I thought the problem might come from the integration but not because the new customers show up in the profile section of Klaviyo. Has anybody had this issue before ?


Best answer by Taylor Tarpley 1 April 2022, 16:31

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Hi @matteo_osn


Welcome to the Community! Happy to help! 


A segment is designed to dynamically pull any profile that fits the criteria into its grouping. Looking at our documentation on Using Shopify Tags to Filter Customers, that condition of ‘contains’ looks correct. Can you share a screenshot of a profile having this particular tag and the condition of the segment that it hasn’t been pulled into? 


This might help us figure out what’s going on here! Thank you for participating in the Community.