Hey, I can’t figure out why profiles that meet segment criterias won’t join the segment. I created a segment with a definition “Shopify Tags contains myTagName”, but when new customers with this tag subscribe on shopify, they don’t go into my segment. I thought the problem might come from the integration but not because the new customers show up in the profile section of Klaviyo. Has anybody had this issue before ?
Best answer by Taylor Tarpley
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