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Shopify integration - can't search lists and not all lists showing

  • 7 October 2021
  • 4 replies
  • 22 views

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I’ve created a new list for new SMS subscribers to be added to. When trying to change the list which SMS subscribers are added to, I cannot find the new list in the drop down: 

When trying to use search, the correct list flashes up, but the search input field removes the search term and resets before being able to select. This option is unable to be selected, it is not available as an option - checked in devtools.

There seems to be a limit of 150(?) options here, so lists which are not in that dropdown cannot be selected. Is this a bug?

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Best answer by alex.hong 20 October 2021, 22:35

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Userlevel 4
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Hi @martin,

Welcome to the Community! Thanks for bringing this to our attention here and I hope to be here to help you through this process. 

 

As we do investigate to see if this is a bug issue, please be patient as I try and reach to support to see if we can get to the bottom of this. Once I have found more info, I hope to report back here with more info.

In addition, I have created a support ticket for this as this is a new error.

 

Best,

Alex

Userlevel 4
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Hi to anyone who might stumble on this issue. After working with our support and success engineering team, we have found that this is indeed due to a bug and has been resolved by contacting support. 

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Thank you Alex and Klaviyo for addressing this issue so quickly, and providing a solution before the bug was fixed. 

Userlevel 4
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Glad I could help! We all learn together here in the Community :)

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