Need some detective work assistance here:
For some reason, at some point through a customer engagement, the customer profile on Klaviyo changes their First Name to "Whole" and Last Name to "Nutrition Infant Formula". (Our product descriptor is “Whole Nutrition Infant Formula”). We do not know when this change is happening and have spent a lot of time looking at events from the website and have not been able to identify a clear culprit. Every other system has the correct profile info: Segment, Amplitude, Shopify, Recharge, etc. It is only Klaviyo that has the wrong information.
Is there a way to look at a log of changes to a profile? If we could see when a profile changed we could easily track it to an event. Alternatively, it is unclear which events update the profile vs just adding properties - maybe that could help?
Best answer by David To
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