+1
Hi!
We are new to klaviyo and i’ve just set up my first newsletter which is linked to a segment list. the newsletter is meant for new subscribers so we can build a customer base.
We’ve linked our klaviyo newsletter with our shopify shop. We’ve noticed when testing the link, only non-gmail users can succesfully sign-up. If we try to sign up with a gmail account, we do not get a success message and the user is not subscribed.. how can we fix this?
Best answer by chloe.strange
View original
+28
Hi
Thanks for reaching out in Community! I’m sorry you’re not getting the responses you were expecting from your gmail customers. This is a common topic in Community, and does not have a straight forward answer. David goes through a number of different scenarios that could be occurring in his response below:
After going through some of those troubleshooting steps, please do follow up if you have other questions!
~Chloe
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