Why is the profile location info wrong after Syncing from MailChimp?

Question

Hey guys and gals,

Wondering if someone can help me, im a complete Klaviyo newbie. Recently we have started switching over from MailChimp to Klaviyo, and when i connected our MailChimp account and began to Sync all our audience i hadn’t set up billing information yet, which was set to America when we are in Australia.

So now all our contacts have American locations which is wrong because we are a small coffee roaster in Australia who’s main audience is also in Australia.

Is there anyway i can fix it?

Thanks so much in advance for any help!

Taylor Tarpley · Accepted Answer

Hi there @FergusWmWelcome to the Community! Happy to help!To rectify this, I’d recommend exporting your user’s profile location from MailChimp and import them into Klaviyo via a .CSV upload.This was they will be updated to their correct location!Additionally, I’d check out these additional threads to gain more insight into how to set yourself up for success in Klaviyo!Hope this helps!-Taylor

FergusW · Answer

Thanks so much for your help Taylor, i think a lot of the users are actually spam accounts, im not sure the best way to handle them is, do you have any suggestions?? Any help is appreciated!

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