+1
Hello,
I desactivate the double optin on Shopify newsletter list as you can see below but I still receive an email to confirm my subscription
I already desactivate the double opt-in on all my list on this account and check on the email, it is from klavyio not Shopify.
I have done the same process on my other account and it works well,
Do you have an idea to help me ?
Thanks for your help
Best answer by Taylor Tarpley
View original
+60
Hi
Welcome to the Community! Happy to have you!
Interesting, there definitely shouldn’t be an additional opt-in message received if you changed the List’s setting to single opt-in, as you screenshot shows. Do you possibly have any other accounts linked to your Shopify store, for instances for other languages or even a test account? If so, I would investigate if either of these linked accounts Shopify synced Lists are still set to double opt-in. This could be the reason why they are receiving a double opt in message, yet already added to another account’s List and receiving a consecutive flow emails.
Thanks for participating in the Community!
-Taylor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
