Replies posted by Selma

2 Replies

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SelmaContributor I

asked in Integrations and Reviews

Option "products that a customer has added to the cart" is not displayed

Good afternoon.I already did everything indicated in the documentation and also the guide "Understanding the new product feeds experience", however, I still don't see the "Products a customer has added to cart" option.The catalog, the "Add To Cart" and "Abandoned Cart" events are already configured. The product id that I gave you in both events is the same product id in the catalog, but the option is still not activated.I need that option to be displayed so that the client can use the integration we do through the klaviyo api and it has to be as soon as possible since we don't have much time.@Brian Turcotte, could you please tell me if there is anything else missing to enable? Or could you provide me with some example of integration with api?Thank you so much.

9 months ago

SelmaContributor I

asked in Integrations and Reviews

Option "products that a customer has added to the cart" is not displayed

Good afternoon. Thank you very much for answering.If I have the 'added to cart' event in the klaviyo account, I added this metric and the 'abandoned cart' metric, both with the event endpoint (https://a.klaviyo.com/api/events/). When the cart is abandoned on the customer's vtex page, our application registers the abandoned cart event in Klaviyo and also for each product added to the cart it sends a request of the type 'added to car't. But anyway I don't see the "Add to cart" option when I want to create the email sending flows. It's not clear to me how Klaviyo relates each item added to the cart to the abandoned cart itself.Greetings.

9 months ago

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