Replies posted by egi

3 Replies

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Oldest first

sylvieContributor I

asked in Integrations and Reviews

Fire custom webhook when user unsubscribes?

Hi @Stuart Heggie, I don’t have an exact timeline for this feature, but I can assure you that the team is actively evaluating this functionality, and I have forwarded your feedback to supplement the request! Best, Brian I suggest you set this timeline soon as in bigger companies this information is a must and have to be in sync in real time. Currently this option is a half-developed product. In case we send only one marketing message to a person who has unsubscribed, we risk a high penalty! Feedback would be appriciated as we are having some serious isues with Klaviyo integration as our profiles are not in sync between CRM and Klaviyo.We need a flow webhook for subscribe/unsubscribe/suppress/unsuppress in real time.

11 days ago

sylvieContributor I

asked in Integrations and Reviews

Fire custom webhook when user unsubscribes?

11 days ago

sylvieContributor I

asked in Integrations and Reviews

Fire custom webhook when user unsubscribes?

Webhook should have unsubscribe option as database of unsubscribers are relatively big and if you have to read this data all the time we all know that this is far from optimal and it affects all systems big time!!We have all of our customer data (lots of them) in our ERP/CRM as we do not target our customers only from Klaviyo. Because of that we need to have this information, who unsubscribed through Klaviyo, in real-time not with some postponed calls to your api, webhook with fake lists, etc. This is a huge drawback for companies like ours!

11 days ago

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