Replies posted by Chuck Curtis

4 Replies

S
Contributor IV
scullchrContributor IV
asked in Integrations and Reviews

SFRA Commerce Cloud Cartridge events not showing

Hi there,Thank you for posting!Could you please confirm that you’ve also completed step 2 for the SFRA section for adding the snippets?  In addition, could you please confirm that the Klaviyo Cartridge is active and contains the necessary API keys?The Cartridge will only send the metrics if it’s active and the API keys have been added to the settings appropriately.If all of these requirements are met, then could you please confirm if you’re seeing any error messages on the Salesforce side?  If so, would you please share them here?  Thank you!

6
S
Contributor IV
1 year ago
H
Contributor III
Henrik SommerlandContributor III
asked in Developer Group

Checking if a user is suppressed?

Hi Henrik,Thank you for the additional details!I had to check with our dev team to confirm the expected behavior of the /v2/list/{list_id}/get-list-subscriptions (ie ListsSegments.get_list_subscriptions) endpoint and they confirmed that it is expected with this version of the API that the endpoint will return the profiles that are on the list, even if the profiles are globally suppressed for email. The endpoint will not return the profile if it is not on the list.We acknowledge that this is not intuitive and we will be addressing this in future iterations of the Klaviyo APIs. I've also shared this with our documentation team to clarify the confusion well.As for the suppressed segment timing, there can be a delay of up to 15 minutes between when a profile is added to a segment, and when the APIs will reflect the new addition. Though it is a great workaround!As you mentioned, using the Metrics API will generally not have this same lag period.

9
David To
Klaviyo Employee
1 year ago
H
Contributor III
Henrik SommerlandContributor III
asked in Developer Group

Checking if a user is suppressed?

Hi Henrik,Thank you for the additional details here!  Based on your code example, it looks like you’re using Klaviyo’s Python SDK - would that be correct?In any case, you could confirm that a profile is suppressed by created a Segment that lists all profiles in Klaviyo that are currently suppressed for email.  Then, instead ofprofiles = client.ListsSegments.get_list_subscriptions( "XnZYXB", body={"emails": [email]} )you would useprofiles = client.ListSegments.get_members(“SEGMENT_ID”, body={“emails”: [email]} )and then profiles would contain the profile if it is suppressed.From there, you would reverse the logic of the last two parts, so that if the profile is in profiles, then that would mean that it is suppressed.  If the profile is not found in profiles, that would mean that the profile is not suppressed.I hope this helps!

9
David To
Klaviyo Employee
1 year ago
DavidSandel
Partner - Silver
DavidSandelPartner - Silver
asked in Developer Group

Create custom event from new WooCommerce Orders

Hi David,Thank you for posting!  In regards to Composer, I would recommend learning about how to use Composer on their website.The linerequire_once('vendor/autoload.php');is throwing the error because Composer is not installed in your WordPress environment.  Additional details about what this line is for is also detailed on the Composer website.Once you have Composer setup, you should be all set!

2
DavidSandel
Partner - Silver
2 years ago

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