Replies posted by jeff.gruber

5 Replies

M
Problem Solver I
MattyOProblem Solver I
asked in Lists, Segments, and Profiles

Building in suppression parameters into a newsletter list

@MattyO,For more in-depth technical solutions that require larger customizations such as this one, I recommend utilizing Klaviyo’s Developer Community moving forward. You will be able to find a lot of great resources there as well and a community that is in place to help with these sorts of use cases.Best,Jeff

8
J
Klaviyo Employee
4 months ago
M
Problem Solver I
MattyOProblem Solver I
asked in Lists, Segments, and Profiles

Building in suppression parameters into a newsletter list

Matty, One thing to note is in the Napkin script you will need to create and add a private API key to the environment variables I have created for this to work.  Regards,Jeff

8
J
Klaviyo Employee
4 months ago
M
Problem Solver I
MattyOProblem Solver I
asked in Lists, Segments, and Profiles

Building in suppression parameters into a newsletter list

Matty, This is possible but it is not available out-of-the-box. This is where this begins to get technical since we are working with a custom solution. Here is what I recommend.When someone notifies you that they want to unsubscribe from a specific product list, send Klaviyo a custom metric that you can name whatever you would like. We will call it “Unsubscribed from Product List” for now. You can do this client-side as well In the event payload, include the Klaviyo list_id of the product list the profile wants to unsubscribe from. I’ll attach screenshots of this Create a flow that is triggered by the “Unsubscribed from Product List” metric Add a flow action webhook to the flow as the next step Create a Napkin.io account Clone this Napkin function I wrote Set up the webhook to point to that Napkin Script in your Napkin account The webhook body will need to reference the list ID you want them remove from by using Klaviyo’s event object and the profile’s email. I’ll provide screenshots

8
J
Klaviyo Employee
4 months ago
M
Problem Solver I
MattyOProblem Solver I
asked in Lists, Segments, and Profiles

Building in suppression parameters into a newsletter list

Hi Matty, I see what you are saying now. I think an important distinction to make here in case it is not clear is that you are able to unsubscribe a profile from a list (a list per product newsletter) vs a global suppression. In short, an unsubscribe is a type of suppression but it is not the same as global suppression which is what you are looking to avoid. With this being the case, you can segment by anyone who who is subscribe to specific product newsletter list which will be granular enough to include them where they need to be and exclude them from newsletters they’ve unsubscribed from without an unintended effects on each other. Let me know if this answers your question. Regards,Jeff

8
J
Klaviyo Employee
4 months ago
M
Problem Solver I
MattyOProblem Solver I
asked in Lists, Segments, and Profiles

Building in suppression parameters into a newsletter list

Hi @MattyO, Thank you so much for your question here. I’m a Senior Solution Architect at Klaviyo and I’m hoping I can help you out here. First off, I want to make sure I understand your use case the best I can. It seems like your are managing multiple product newsletter lists that your customers can subscribe to and unsubscribe from if they choose. To reduce the amount of manual list cleaning you need to do you are looking to automate this by creating segments that exclude anyone who has unsubscribed from one of your product newsletters without affecting any of the other newsletters they may be subscribed to? Let me know if I’m understanding that correctly or not there. If I am understanding that correctly, I think there is no reason to recommend against your approach but i would suggest that you be careful with what segment definitions you apply in this case as to not exclude profile you are trying to reach. I would recommend using a segment filter that removes anyone who unsubscribes

8
J
Klaviyo Employee
4 months ago

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