Replies posted by gleme

1 Reply

L
Contributor I
LOKEContributor I
asked in SMS

Can you require Double Opt In for Email but not SMS?

Hi,I had some use cases from our application that integrates with Klaviyo through APIs, and I’m still thinking why we can’t really have different consent settings for different opt-ins. If we think about the other way around, enabling double opt-in for SMS and single opt-in for email, would the brand/company still be violating an infraction?I understand that single opt-ins can lead to email addresses bouncing and users inputing another person’s email address, but is there any specific reason why this isn’t allowed or it is just how this feature was designed initially? In some of our customers use cases, they basically want to be able to subscribe a profile with email and phone numbers to the same list, and collect consent individually for phone number and email to be able to subscribe one, both or none of the opt-ins. In addition to that, they really don’t care much about emails bouncing or if the user is providing another person’s email address, since email verification is already don

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kaila.lawrence
Community Manager
2 months ago

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