Replies posted by Roland

6 Replies

C
Active Contributor I
chris141331Active Contributor I
asked in Analytics and Deliverability

t-online.de bounces november 2021

Hello to all,yes, the issue is very frustrating. Above all, I couldn't tell from @francis.baker reply whether Kalviyo's participation in CSA solves the problem.With the sentence:"We currently have no evidence that it will assist with making inbox placement at T-Online easier."Klaviyo makes it clear that they don't actually know if it will solve the problem. They hope it will get better when they join the CSA. To me, that doesn't make sense. The answer to a problem is to do something that I don't know if it will be fixed afterwards.We set up a dedicated sending domain about 3 months ago (Settings --> Domain and Hosting) and were careful to target only an enganged audience at the beginning.What is noticeable is that the one or other mail arrives at t-online. I would say about 10%.We don't have anything better yet.RegardsRolandP.S.: Maybe someone else has a better solution.

7
chloe.strange
Community Manager
2 years ago
F
Contributor I
FIRE-FOODContributor I
asked in Analytics and Deliverability

Bounces t-online.de

Hello to all,nice that the discussion is so intense again.The more I read, the more annoyed I became. Because the problem has now become a medium disaster. Problems don't get smaller if you ignore them!I do not understand that this post were marked as solved. The opposite is the case!I was asked by Klaviyo to set up a dedicated sending domain, which I did 2 months ago. Statement was that Klaviyo will approach T-Online in my name afterwards.Until today I did not get an answer despite several contacts with the support.The bouncerate of the mails to t-online has therefore not improved. The solution with a dedicated sending IP is not feasible for the majority of Klaviyo customers. What does the Klaviyo team plan to do to solve the problem? Roland

37
chloe.strange
Community Manager
2 years ago
F
Contributor I
FIRE-FOODContributor I
asked in Analytics and Deliverability

Bounces t-online.de

Hi @cassy.lee,I contacted postmaster@rx.t-online.de as you suggested. They replied in between 30 minutes: On Tue, 11 May 2021 09:32:42 +0200, you wrote:>167.89.100.91The error message is addressed to you as the sender of the mail, because the sender should receive a so-called bounce mail (undeliverable message) from the mail server, which contains this error message.However, it says that the sender should contact his own postmaster(*) - or alternatively his IT helpdesk - who will, if necessary, contact us in English to clarify the cause of the problem. The e-mail address specified in the error message can also be reached via a mail system that may be blocked by us. (*) You can usually reach your postmaster in the domain from which you received    received the e-mail with the error message. Sorry for this inconvenience, but we need to have a direct contact with a person responsible for the listed server, as only such a person can solve the problem. Thank you for your understanding! S

37
chloe.strange
Community Manager
2 years ago
F
Contributor I
FIRE-FOODContributor I
asked in Analytics and Deliverability

Bounces t-online.de

Hey @cassy.lee,thanks for your guideline to solve the problem.Can't it be a bit risky to use a dedicated sending IP? If at the beginning the bounce rate is too high it can happen that the IP gets a spammy environment. Or am I wrong there?Also, it would be interesting to know how high the number of mails has to be to keep the IP warm. Do you have an answer for that? Thanks in Advance!@flonomao It´s great to hear that. Please let us know if everything works fine.

37
chloe.strange
Community Manager
2 years ago
F
Contributor I
FIRE-FOODContributor I
asked in Analytics and Deliverability

Bounces t-online.de

Hi @cassy.lee,thanks for your response.I understand that Klaviyo does not want to comment until when the problem will be fixed. However, I have heard such answers a few times. I don't take it seriously anymore. I don't see the urgency, because there is no update since five month.One more thing: In my opinion Klaviyo will not be successful on the German market without t-online.RegardsRoland

37
chloe.strange
Community Manager
2 years ago
F
Contributor I
FIRE-FOODContributor I
asked in Analytics and Deliverability

Bounces t-online.de

Is there any news @FIRE-FOOD @flonomao @cassy.lee @julie.accardo ?I am also facing this problem since I switched to Klaviyo. I contacted the support in December 2020. Unfortunately, no solution is in sight so far.Meanwhile I spend days to answer our customers, because e-mails are not sent.I have had this problem for almost half a year now. Please provide a solution .The time I invested in customer support I might as well have invested in switching to another email marketing automation provider.When can we expect a solution? The whole thing is quite annoying ! 

37
chloe.strange
Community Manager
2 years ago

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