Replies posted by jasonf

2 Replies

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jasonfContributor I

asked in Campaigns and Flows

Create a Flow for an appointment booking. Appointment reminders.

Hey Caroline,How do you actually cancel it though?What API call can I use to cancel?

3 years ago

jasonfContributor I

asked in Campaigns and Flows

Create a Flow for an appointment booking. Appointment reminders.

Hey Caroline,I had seen that in the API documentation - thanks for clarifying that. When I thought it through, I came up this issue regarding event cancellation. How do we cancel that event if, say, in the two weeks the customer decides to cancel their booking. And in practice, we would have actually sent 4 events 14 days before, day of, 1 day after, 2 months so we’ll need to cancel all four events. I couldn’t find anyway to cancel them, apart from sending through another 4 seperate events for eventTwoWeekReminderCancelled. Then on the flow you’d say filter for anyone who doesn’t have eventTwoWeekReminderCancelled, etc..The problem with that is, how are you going to then deal with the case where they have two events booked. How will the flow decide which one of the bookings is cancelled? It’s a challenge to manage.

3 years ago

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