Replies posted by PetSteph
Hi David, I am checking based on the Placed order (or order completed) and i could see in my shopify that she has paid for her order. So i guess as you have mentioned the customer has been captured as Checkout Started but didnt take in consideration the final stage “Placed Order”. So I was able to navigate into the “abandoned cart” and emails => the customer was there. The customer was/is the waiting queue of the email notification. In addition i have checked into “Customer Thank You” flow (for customer who completed at least one order or more) and the customer wasn’t there. For both flows, no additional filters have been added (I kept the one pre-setup).Questions:Regarding your printscreen/image that you provide above (thank you for the image, i can easily see it on my computer), by adding the two additional filters (Fulfilled order and Checkout completed set to zero times): is this going to make sure the customer will be flagged as “abandoned cart”? If the checkout is completed, d
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