Replies posted by Awais

1 Reply

AwaisContributor I

asked in Campaigns and Flows

What code is needed to be there in the order cancellation receipt???

Hey @Awais ! Thank you so much for reaching out to the Klaviyo Community for help with this! Happy to help! @jlytle asked a similar question in this post about Shopify Notification Emails. Since Shopify Notification Emails are designed to be exported from Klaviyo and sent from Shopify, they require Shopify specific syntax. If you are previewing your Order Refund template from inside Klaviyo, the syntax will not register properly. There is a Order Refund template in your Klaviyo template library that has the necessary syntax included. Here is an example of the Order Refund template syntax, Also, the Help Center article I added will walk you through how to update these notification emails and includes a link to Shopify specific syntax that you can use to pull the information you want in your email. Also check out this other Community post on this topic as well: Hope this helps put you on a path forward to solving this! Thank you so much for being part of the Klaviyo Community! H

2 years ago

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