Replies posted by Kapi

2 Replies

K
Contributor I
KapiContributor I
posted in Accounts and Settings

Klaviyo Support Not Responding

Hi @julie.accardo,I had two Klavyio accounts connected to my email and one of them was a test account with literally nothing in it and no integrations, while the other was the live one that was in use and had all the data, integrations etc. The live account was the only one integrated and connected with my store.Support somehow removed the wrong account and instead of removing the test account they wrongly removed the live account. To be honest it makes no sense to me why one would do that when one can see the account had data etc in it while the other had nothing in it and was not even set up in any way or used at all.Anyhow I’ve been asking for the live account to be added back please with all it’s data, templates, segments lists etc, because the empty test account is of no use. Everything is in the live account that was removed. It’s already been a week now and nobody has bothered responding to the multiple emails that I’ve sent, which is very frustrating and inconvenient, let alone

6
David To
Klaviyo Employee
2 years ago
K
Contributor I
KapiContributor I
posted in Accounts and Settings

Klaviyo Support Not Responding

Thanks for the reply @SherylBiesman I don’t have a paid subscription at the moment as Klaviyo support messed up my account and since then aren’t responding to any emails. They only provide live chat to paying customers (which is not at all useful) so I’m stuck with email, waiting to see if and when they decide to respond.   

6
David To
Klaviyo Employee
2 years ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.