Replies posted by CF-TEAM

1 Reply

CF-TEAMContributor I

posted in Campaigns and Flows

Abandoned Cart Flows for Customers Using a Different Email From Their Profile

Hi Alex,Thanks for your reply.I’m sorry but I have to disagree with“Luckily this isn't the case for most people because if someone Places an order, they would most likely want to order using the correct email.” People have more than one email and especially when they purchase, they don’t always use the same email. This happens a lot and is risking the integrity of the abandoned cart flow emails. Merging profiles manually is not a viable solution when dealing with a large email list.What we need is a tool that automatically detects duplicated profiles by checking their IP, postcode or any other parameter than can help to determine it’s the same person. I think that all the examples you listed below are not exactly related to my original post and I would like to focus on the duplicated profile issue only. The point is that there is a big issue that many Klaviyo users are not aware of because when it happens, customers don’t always tell you that they got a discount code after they have al

2 years ago

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