Replies posted by ejvfscribbler

3 Replies

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Contributor I
ejvfscribblerContributor I
posted in Lists, Segments, and Profiles

Using segments to build bigger segments

@ejvfscribbler - Welcome to the community! While I agree that segments of segment is a good idea, I think sometimes they can cause some interdependent issues and make the outcome confusing? Let’s say: Segment A = Opened Email AND in Segment B Segment B = Opened Email AND in Segment A If a user opens an email, are they in Both, or Neither?  If Segments are somehow processed simultaneously, then perhaps the user will be in Both.  If Segment A is process before Segment B, or vice versa, then perhaps the user is in neither? This is a simple example, but in very elaborate or complex Segments, there might be rules like this that overlap somehow down the chain! This “Liar Paradox” can obviously be checked to prevent you from creating these type of self-referencing Segments, but it’s kind of an interesting dilemma. For extra credit, try this in a Spreadsheet: Cell A = Cell B, Cell B = Cell A.   I think the simple solution is that they should be in both :) 

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E
Contributor I
2 years ago
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Contributor I
ejvfscribblerContributor I
posted in Lists, Segments, and Profiles

Using segments to build bigger segments

Hi @ejvfscribbler , Thanks for your insight in the Community! I see great value in what you are suggesting and it would definitely be a great addition to have within Klaviyo. I can submit a product feature request on your behalf and update this board once we have implemented this feature! A workaround we have right now to achieve the same thing would be to add the conditions of Segment A into Segment B. This can be done quickly by re-creating Segment B, just create a similar segment for Segment A (click into Segment A then click Manage Segment > Create Similar Segment). Then just add in your other conditions for Segment B and you're ready to go. By cloning a segment, you can work off segment B while excluding Segment A from being touched.  Depending on the number of conditions you have, this can range from simple to incredibly tedious.  An alternative to this would be to clone your current Segment A and convert it to a list.  From there, you can exclude all users in that list from

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Contributor I
2 years ago
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Contributor I
ejvfscribblerContributor I
asked in Lists, Segments, and Profiles

Can Klaviyo make the Viewed Product event segmentation more customisable?

Hi @ejvfscribbler,    Thanks for sharing your question with the Community!    We love to hear feedback from our users on what you would like to see more of or what you think should be changed to be more user-friendly. Thank you for your suggestions! We relay feature requests to our product engineers and evaluate what users are communicating they want to see!   I do agree the ‘contains’ feature is very helpful to have, and I’m happy to say we do have the option available when choosing ‘Product Categories’ for Segment filter with options like  ‘Viewed Product’ and ‘Ordered Product’. The intention behind the Product Category section is, as you said, further customization according to the customer’s business needs, like targeting all ‘Christmas Category’ products in a segment. However, this is the only feature where the option ‘contains’ is available to filter a user’s onsite behavior.    However, if you explore your dropdown menu options outside of ‘What Someone Has (or Has Not Done)’ a

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Taylor Tarpley
Community Manager
1 year ago

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