Replies posted by Gayla

2 Replies

J
Contributor I
Jdollar229Contributor I
asked in Campaigns and Flows

Campaign delivery issues

I scheduled a campaign to send at 9:15 a.m. local US times this morning.  It’s now 12 hours later and less than 50% of it has been delivered.  My sales and traffic data for the day also tells me these emails haven’t been delivered.  This is not just an issue of the analytics not showing correctly.This is the first day of our Labor Day sale and revenue is about 30% of what it historically is on the first day.

10
David To
Klaviyo Employee
2 years ago
J
Contributor I
Jdollar229Contributor I
asked in Campaigns and Flows

Campaign delivery issues

@david.to   I appreciate the follow up. I understand that the maintenance issue is impacting reporting but I’m looking at actual traffic and revenue metrics (outside of Klaviyo) that tell me emails were not delivered within the usual timeframe.  Based on the issues we had on Friday, we scaled back our promotions and only sent 3 of the 6 campaigns we had planned. Needless to say, this had a huge impact on our revenue during the Labor Day Sale.As a standard disclaimer, I’ve been doing this a very, very long time (yeah, I’m old) and I know my business well enough that I can tell within a short window of time that a promotion has gone live.  Taking into account things like the holiday, covid, end of extended unemployment, etc. I can say without a doubt that the emails we sent on Friday, Saturday, and Sunday were not delivered with the usual speed that Klaviyo campaigns are delivered.If this was not due to the maintenance, I’m curious as to what else could have caused the delay.

10
David To
Klaviyo Employee
2 years ago

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