Replies posted by Klavinoob

3 Replies

K
Contributor I
KlavinoobContributor I
asked in Campaigns and Flows

Why is my segment triggered flow not sending emails?

Hi Stephen,“By using a segment based flow trigger, your contacts will only be able to go through the flow once so you will have to recreate a new flow every year for birthdays. You can utilize campaign sends each month to your segment that would allow you to resend but since they are a one time send, you will have to manually update the campaign every month.“Ok, flows and campaigns only trigger once per contact ever, so neither can actually achieve what the client has requested, correct?Thank you.

6
stephen.trumble
Community Manager
2 years ago
K
Contributor I
KlavinoobContributor I
asked in Campaigns and Flows

Why is my segment triggered flow not sending emails?

Hi Joseph,My goal is trigger an email containing a unique coupon code to any profile entering the segment.The segment is configured to add any profile when the birthday value enters the current month and remove any profile when the birthday value passes out of the current month. This appears to work with my demo profile as expected, just no emails are triggering.I configured this on Friday but never received any emails before attempt #2 today.I set my profile birthday to 09/09/2021 and it was removed from the segment.I set it back to 10/09/2021 and it returned to the segment, but no emails triggered.But you’re saying a profile entering the segment can only trigger an email from the flow once? Assuming the same isn’t true for a campaign (based on your comment below).Profile Hasn’t Been In Segment Already: Noted above. Segment has only ever had 1 member, my test profile. Suppressed? Double-Opted In? No suppression configured. Updated Segment Definition? As noted above, this piece actuall

6
stephen.trumble
Community Manager
2 years ago
K
Contributor I
KlavinoobContributor I
asked in Campaigns and Flows

Why is my segment triggered flow not sending emails?

To answer any “Why aren’t you using the Date Property Flow Trigger” replies:My client wants to send the email on the first day of the profiles’ birthday month and not a set range before/after or on the exact date.

6
stephen.trumble
Community Manager
2 years ago

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