Replies posted by jarSS

4 Replies

J
Contributor II
jarSSContributor II
asked in Campaigns and Flows

Shopify Order Placed Tags Not Showing

Hi @david.to Thank you for your response. I have read other threads where people have issues with syncing data from their stores into Klaviyo.  The developer of the app tells me the tags are added when the order is placed.  So it seems the issue is on Kaviyo or Shopify’s side and not with the app. The weird thing is that the first order with the app actually worked (the tags came over to Klaviyo).  All following orders did not have their tags track over to Klaviyo (though I see them in Shopify).I have seen the workaround you mention also suggested in other posts.  However, I do not want to fulfill orders that are actually not fulfilled.  Our pickups for the holiday season occur upwards of one month after the order is placed, but we want them to receive an email with pickup instructions as soon as the order is placed. Prematurely fulfilling orders as a workaround seems to only cause other issues in our workflow (e.g. emails going out to customers, orders disappearing from our “open orde

9
R
Contributor I
1 month ago
J
Contributor II
jarSSContributor II
asked in Campaigns and Flows

Shopify Order Placed Tags Not Showing

@david.to I like the idea of creating a custom event but we are a small outfit and don't have a developer to help us. Probably cost prohibitive.I just wish I could pull more of the information sitting in Shopify that I need to trigger the flow. It seems all the events currently available with the Shopify integration only pull order tags at the time the order is placed (which in this case is not working).

9
R
Contributor I
1 month ago
J
Contributor II
jarSSContributor II
asked in Campaigns and Flows

Shopify Order Placed Tags Not Showing

@david.to I appreciate the attention, but it looks like I am right back to square one in all this.     I hope some solutions can be introduced because what I thought was good partnership (Klaviyo & Shopify), and one of the reasons I chose Klaviyo, but seems limited in many ways at this time.   

9
R
Contributor I
1 month ago
J
Contributor II
jarSSContributor II
asked in Campaigns and Flows

Shopify Order Placed Tags Not Showing

Hello @e_zamora it has been a while since I did the workaround on this problem, so some details may escape me, but I did find a solution.  The Shopify App I use is Store Pickup + Delivery (CR).  I presented the problem to them and they created the solution on the Shopify side… which was to add a “Order Pickup” item in the cart when they select to pick it up.  This way information can be passed on to Klaviyo during the checkout.   The issue I was having was timing, Klaviyo seemed to not see the tags at checkout, so the flow was not activated.  This was the workaround.  My flow in Klaviyo looks like this… 

9
R
Contributor I
1 month ago

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