Replies posted by Digital Chomp

1 Reply

Digital ChompContributor I

asked in Campaigns and Flows

Abandon cart emails sending multiples

Hi Alex,It could be that they are starting multiple checkout events, the site owner is working on the site for launch and she might be creating TONS of carts just testing. So I did mention to her that may be the reason, but she is worried it’s going to happen to customers when we go live. If it’s a multiple cart situation - I am not sure the best way to explain it to her…. that if customers create more than one cart or if they create a cart then come back to the site, make a new cart, and do that, etc. they’ll get an abandon cart email with every “cart” they order? I did add a filter since posting this to only send if they have not been in the flow in the last 60 days (which I assume would limit the number of abandon cart to only one every two months if they are active on the site often).My concern with the above screenshots was why does the flow show only TWO emails sent, but her email clearly has many more than two.

1 year ago

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