Topics started by BPD

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BPDContributor I

asked in Campaigns and Flows

Shopify Order Tag not being passed to Klaviyo

HelloI have set up a rule in Shopify to tag orders according to who will actually deliver the item - this runs when the order is fulfilled and will allocate one of 3 tags. The rule is executed via a 3rd party app.Within Klaviyo I am then using this tag to send the customer one of 3 different email templates. The problem is that the order tags are being passed across via the API. So the flow is unable to execute properly.How do I fix this? Any ideas?

1 year ago

BPDContributor I

asked in Campaigns and Flows

Need help with conditional split in a flow based on Shopify order tags

HelloI am looking to set up a flow that sends different emails to customers based on their shopify order tag.I know that I need to set up the conditional split using ‘Properties about someone’ but I then have 3 options when it comes to the tag:Order tag Shopify order tag Shopify tagsThe tag that I have got on my Shopify orders are DPD Delivery, DHL Delivery and Home Delivery - but I’ve tried all 3 different types of tags and all different ways to enter the tag name and I can’t get the right customers to flow towards the right communication. Argh!Please help - I know that it’s simple but I just can’t get there.

3 years ago

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