Topics started by HamzaOFFICIAL

1 Topic

HamzaOFFICIALContributor I

asked in Campaigns and Flows

What to do when welcome flow and abandoned cart flow skip users or don't send

Hey everybody. First I want to say thanks in advance for any input or comments. I successfully created a flow ensuring that it was live, and tested it out by creating a New Account. I created 2 Flows which were supposed to work. One was a Sign Up Flow, where a person should receive an email, welcoming them and thanking them for signing up. I used a conditional split, where a separate email would go to someone who has not ordered a product. I went onto my website and created an account. However, I did not purchase anything and therefore, I should have received an email but I didn’t.I also created an abandoned cart sequence where the customer should receive an email when they leave checkout, without purchasing an item. This sequence consisted of 2 emails - one that is sent after 1 hour when checkout started and one 4 hours after that. However, when I tested this out, I did not get any emails. Does anyone know why this is?

2 years ago

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