Topics started by DGroupKB

1 Topic

DGroupKBContributor I

asked in Campaigns and Flows

Subscription Reminder Emails

We manage an account for a company that has product subscriptions (Weekly, every 2 weeks, 3 weeks, 4 weeks, 6 weeks, 8 weeks, and 12 weeks). We have been trying to set up different flows for each of these subscription variations but are still having some issues. Course of action example: The conditional split is allows for someone to be removed from the flow IF they have “Cancelled Plan” at least once since starting this flow, “Ship Now and Reschedule” at least once since starting this flow, “Skip Next Order” at least once since starting this flow, “Cancelled Order” at least once since starting this flow, “shipping_date_change” is in the next 3 days, and “Subscription next shipping date change” at least once since starting this flow. (NOTE: the conditions in red are also custom conditions we have added)All conditions that in green have been working well. However, the conditions in red are where we are having trouble. Several of our customers choose to “shipping_date_change” (eg. moving

2 years ago

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