Topics started by JayH

2 Topics

J
Contributor I
JayHContributor I
asked in Sign-up Forms

Why does my form's field grabs mouse focus?

Hi,I have a simple email form field in my footer.  It’s placed into my website via straight embed, show to all users.My issue is the form field grabs my mouses focus automatically, shooting me to the bottom of every page I load.  The Email form field is being treated as a login box, to include my browser asking me if I want to login to this website using my credentials.This is in latest MAC OS and Safari.  It’s really annoying and I would like to find a way to make the form never grab autofocus.I read that there was a “attributes” tab for form fields and autofocus was an option that could be clicked or unchecked, however, I cannot locate any such tab or check box.

5
R
Contributor I
6 months ago
J
Contributor I
JayHContributor I
asked in Sign-up Forms

What do to with contacts that subscribe again (and again and again...) via a Klaviyo form?

HI All, we’re pretty new to Klaviyo coming from Infusionsoft.Here’s my issue:  Contacts consistently “re-subscribe” in order to attempt to gain access to another coupon code.How we used to handle it:Facts: we offer a one time larger discount for signing up.  This is used often. Some contacts either forget they are already subscribed to our list or they attempt to gain access to that same discount again by using the form again.In Keap/Infusionsoft, it was a very simple matter to check to their status and send them a different email.  Example - is contact already subscribed?  Yes → Send email that informs them they’ve already subscribed.  No? → send them the first time welcome email.But in Klaviyo, when I fill out a form a second or third time.. I receive no email.  No welcome email, no welcome series, no nothing - despite the fact the “success” message says go look for a confirmation email.  Feels sloppy.I was on a different website and I tested what they did, and their form stops you r

1
Taylor Tarpley
Community Manager
2 years ago

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