Topics started by KayKay

2 Topics

K
Contributor I
KayKayContributor I
asked in Campaigns and Flows

How to set up thank you flow when exclusion of a specific product is required

Hello! I’m looking for some help on how to set up a thank-you flow correctly.I offer free fabric swatches which customers can order. I have set this up like this:  The “No” part of this flow (people who purchased something that isn’t free) goes to a “Thank you” email if they’ve only purchased once over all time, and to a “Thank you again” email if they purchased more than once. Like this: This is fine for most customers. The issue is that if someone purchased the free swatch and then later comes back to purchase something else, they will go straight to the “Thank you again” email since they’ve now technically made two orders. So my question is, how do I set it up so that people who purchase the swatch (order 1) and then purchase other item (order 2) get the Thank You email same as regular first time customers, and not as though they are repeat customers? I was thinking perhaps sending the fabric swatch people to their own separate flow via a filter on the Placed Order trigger - and t

2
K
Contributor I
1 year ago
K
Contributor I
KayKayContributor I
asked in Campaigns and Flows

When does a customer enter a purchase flow?

Hi, I’m creating a post-purchase flow (based on the Klaviyo Thank You flow) and am looking for clarification on the trigger: when someone “Placed Order”. Does someone who is already in this flow remain in this flow until exit, or do they re-enter the flow every time they “place order”, even if they’re already in it from a previous purchase? Thank you!

3
K
Contributor I
1 year ago

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