embed footer form not showing up

  • 12 July 2021
  • 1 reply

  • Anonymous
  • 0 replies

I've created a form to go in my footer. It shows up (sometimes) in the Shopify's customize view, but not on the website to the public. ?


Best answer by David To 12 July 2021, 21:38

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Userlevel 7
Badge +60

Hello @RTS,

Thanks for sharing your question with the Klaviyo Community!

I would recommend taking a look at the Signup Form Troubleshooting article to see if the suggestions within it can help locate a reason as to why your form isn’t displaying. 

The most common reason a form many not be appearing is typically due to your form’s behavioral settings, if the form is not set Live, if you have not installed either the Klaviyo onsite javascript or embed form code appropriately, or if there happens to be multiple Klaviyo onsite javascripts present on your site.

@skellam also brings up these similar points in a Community post which I’ve linked below for further reading:

I hope this helps!