Pop up form not allowing add/write email address

  • 26 June 2023
  • 3 replies

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We implemented a pop up form on our client’s website last week and we have complaints of users not being able to add their email addresses in the email field. 

We double-checked the settings and all fields are set correctly.

Do you know what could be causing this? or how to fix it?


Best answer by Kylie W 27 June 2023, 00:27

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3 replies

Userlevel 5
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Oh that’s a shame we didn’t get to the bottom of it, but glad it is working for you now @Nani 

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Hi @Kylie W ! Thank you for your reply.
We do test in different browsers, desktop, mobile iOS and Android. It looks like it’s now back working normally, before we were able to identify what was causing it. 



Userlevel 5
Badge +29

Hi @Nani 

Thank you for your question in the Klaviyo Community - we’re happy to help with your question!

Have you been able to test this on the clients website?
Are you able to share the site so we can take a quick look for you?

Also in addition to the reports of it not working, has it been isolated to a particular browser? ie; Chrome, Safari? etc, whilst this may not directly help resolve the issue it would be great to narrow down the issue.

I look forward to hearing from you.