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Hi!
We implemented a pop up form on our client’s website last week and we have complaints of users not being able to add their email addresses in the email field.
We double-checked the settings and all fields are set correctly.
Do you know what could be causing this? or how to fix it?
Best answer by Kylie W
View original
+28
Hi
Thank you for your question in the Klaviyo Community - we’re happy to help with your question!
Have you been able to test this on the clients website?
Are you able to share the site so we can take a quick look for you?
Also in addition to the reports of it not working, has it been isolated to a particular browser? ie; Chrome, Safari? etc, whilst this may not directly help resolve the issue it would be great to narrow down the issue.
I look forward to hearing from you.
Kylie
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Hi
We do test in different browsers, desktop, mobile iOS and Android. It looks like it’s now back working normally, before we were able to identify what was causing it.
+28
Oh that’s a shame we didn’t get to the bottom of it, but glad it is working for you now
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