problem with signup

  • 29 March 2021
  • 1 reply

Badge +2

Hi, I'm writing here because I contacted klaviyo assistance but no one has answered me for days.

I inserted the embed code on my shopify page, inside the html text.

Except that I have a problem: sometimes the form appears and other times it doesn't. As if sometimes it reads the content of the code while other times it gives no signs of life.

How should I solve the problem?

I state that I had two Klaviyo accounts, the one I no longer use I deactivated from the integration manager. So that shouldn't be the problem. And if there is anything else I need to deactivate from the account, please tell me


Best answer by ashley_mcdermott 30 March 2021, 21:45

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1 reply

Userlevel 4
Badge +15

Hi Manuel!

I saw that your question has been answered by a member of our Support Team and that the code is now pointing to the correct account. We are happy to see that everything is working well for you now, and thanks for reaching out to the Community. Have a great day!