Hello - when a welcome SMS message is sent via a flow - there is a typo in the Brand name. It should read Fungimental. I have corrected it in the account settings - but the typo still shows. Am I missing something? I tried re-creating the text alert in the flow. I also tried cloning the flow. Do I need to start again with a new flow to pick-up the change? ...and is that the ONLY way? Going to be a right ball ache!
Best answer by stephen.trumbleView original
Thanks for asking the community for help with your branded sender ID. You have actually done everything I would suggest trying to solve the problem. I would contact support to have them take a look in your account to see how to best get your sender ID to update to the correct name.
You should still have access to Klaviyo email support for the next 60 days even as a free account.
@stephen.trumble - I’ve emailed them with a link to this post - see what happens
@stephen.trumble - the support team have been quick to respond and are dealing with the issue - thanks for the tip
Hmmm… so half the problem seems to have solved itself overnight - I can’t contact support directly without a paid account - which is a shame as I’m road testing Klaviyo as an alternative to Mailchimp.