SMS consent?

  • 15 January 2024
  • 2 replies

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I would like to know why all my SMS are falling into the NO path for all flows? Check the first image please.



We also have signup forms triggering to a list “sms subscribers” but this list is not getting any profiles - 0 profiles there right now. 


Exit Intent popup:


Welcome popup: 



Both popups have also a email optin and have +50 submitted actions… does it mean that all leads are only including their emails but not their phone numbers?

Settings of the SMS subscribers list with 0 contacts.. should I have single optin instead of double optin?


Thank you (:


Best answer by Taylor Tarpley 22 January 2024, 18:07

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2 replies

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ahh, and this is a alcohol brand from the USA.

Userlevel 7
Badge +60

Hi there @Guilherme


Thanks for sharing your question with us! 


Actually,  SHAFT customers are able to send SMS in the US, UK, Ireland, and Australia if they use age-gating forms  so this might not be the issue. However, do you mind sharing how long you had the multi step forms live? It could be that either users weren’t taking the next step of your form or they hadn’t confirmed their subscription a second time if your SMS list was set to double opt-in. 


I would recommend trying a one step form to see if that increases your success!


Hope this helps!